Since 1953, Associated Time & Parking Controls has been committed to providing our customers with the most advanced time and attendance, parking and revenue, and access control solutions available, backed by an uncompromising drive to ensure customer service and support to establish long term relationships with our customers.  This company philosophy will be the milestone that establishes your criteria on why you will do business with Associated Time & Parking Controls as the least risk vendor in supplying sophisticated Workforce Management Systems, Parking & Revenue Control, Access Control, and Data collection solutions.

Associated Time & Parking Controls will be the equipment supplier, systems integrator, provide the system training, service and support, and system maintenance for your project. 

Associated Time & Parking Controls provides superior support and service for the life of the systems we install.  We offer on-site support and remote software support through our on-line help desk, our Internet Web Site, as well as via VPN connections using our T1 lines. This enables us to provide “hands-on” service with just one phone call.  We have qualified service representatives available seven days a week to discuss and respond to service problems.  Our technicians are equipped to ensure a prompt response to our customer’s needs.  Associated Time & Parking Controls history of fulfilling our service commitments is a major plus for thousands of clients.

Associated Time & Parking Controls attributes our success in these markets to the technological edge and our systems integration experience.  Modern Time and Attendance and solutions not only control payroll, revenue and financial statistics, but also reduce operating overhead to maximize your net income.  Associated Time & Parking Controls provides solutions ranging from fully automated, SQL based, centralized servers, “Pay-on-foot” systems, to conventional exit cashiering systems, all tailored to meet specific requirements.  These systems can be further enhanced through Associated Time & Parking Controls complete line of software products, which connect parking facilities to a host computer via the Internet or direct VPN connection.  Our systems provide useful, consolidated, revenue and financial data through a comprehensive set of management reports generated by our software. 

PROJECT MANAGEMENT

Associated Time & Parking Controls will be the equipment supplier, systems integrator, provide the system training, service and support, and system maintenance for the project.  We will provide a project manager and field supervisor to coordinate every step of the system integration.  This person will be responsible for ensuring that work is done according to specifications and previously agreed to time frames.

Associated Time & Parking Controls’ project management team includes designers, installers and technicians in addition to the functional branches of the organization, such as purchasing and service.

The process of project management involves defining a project (including objective, tasks, milestone, duration, resources, etc.), creating a work breakdown structure, managing the activities and evaluating the results upon conclusion.

With good project management, our clients receive the systems they want, without the expense of unnecessary changes during and after the work is completed.

The major benefits of project management are as follows:

a)                Monitoring for maximum implementation performance.

b)                People involved coordinate and communicate better.

c)                Priorities are set and adhered to.

d)                Single point for client contact.

e)                Saves project time and expense. 

 

MEDIUM TO SMALL PROJECTS

All projects are carefully scrutinized by our project management and labor organizations before we start the job.  The following steps are taken in the best interest of both of our companies:

CLEAR SCOPE OF WORK

It all begins with the Account Executive ensuring your expectations are met by Writing a clear scope of work statement that is supported by your purchase order. Upon acceptance, an internal meeting is held between your Account Executive and Operations project implementation team.

KICK-OFF MEETING

The project manager or field supervisor will prepare a detailed task list, order Materials and coordinate all installation issues.  A “kick-off” meeting with the customer limits and defines project milestones eliminating surprises during the job and ensuring proper installation and operational transition.  Since many of the areas we work in are active environments, topics covered include storage of materials, tools and equipments in out-of-the-way areas, scheduling work in order to limit facility interruptions due to noise and any other special requests you may have.

ON-SITE MANAGEMENT

The project manager or field supervisor will stay with your job until its completion. Any moves, additions or deletions are handled expeditiously on-site with explanations of changes being made before prices are discussed and work authorizations are signed.

ACCOUNT EXECUTIVE CONTACT

Your parking sales account executive will remain close to your project through discussions with the field personnel.  If you need an on-site visit during the build process, a phone call will get the result

The success of your implementation is, in part, the result of our project team working closely with you to understand all requirements and site conditions prior to starting the job.  This eliminates most unforeseen circumstances, which results in a smooth, trouble-free installation.  In the final analysis, our experience shows that the attention paid to details before we begin work ensures that we will not only meet, but also exceed, your project expectations!

 

LARGE PROJECTS

Associated Time & Parking Controls believes that proper planning; close supervision and adherence to control procedures are the keys to completing projects on time, within budget and in compliance with design specifications.  The Project Management Department’s experience level and skill in managing projects enables us to provide exceptional customer service in the following area:

Rapid Personnel Mobilization         Customized Documentation Control

On-Site Maintenance Staff           Weekly Accounting Control

Daily Project Monitoring               Executive Performance Reviews

SELECTION

Upon award of a contract, we select a project team and meetings are scheduled with your company to review documentation and administrative procedures to ensure a successful implementation.  The team, consisting of a project manager, system technician and a support staff including managers, and clerical personnel are chosen based upon their specific experience with managing previous projects similar to yours.

PREPARATION

Initially, the project manager and staff will meet with your representative(s) to confirm that all aspects of the project are understood and agreed to prior to deploying.  Next, the project manager will make a final detailed review of the construction documents.  Material requisitions are prepared, equipment and component cut sheets compiled and a documentation package for materials is submitted for approval.  Purchasing will determine material viability from our various supply sources and coordinate timely deliveries with the project manager in accordance with the construction schedule.

COORDINATION

Once all these steps are completed, a field supervisor will coordinate the required site preparation with your representative. This field project team is complemented by Associated Time & Parking Controls’ office personnel from purchasing, expediting, document control and project accounting. General management supervision is provided with a parking sales account executive and the corporate executive staff.

MONITORING

Monitoring the work in progress will be achieved through use of our proprietary productivity reporting system with time and material being entered against discrete categories.  This is important since tasks are often being updated as the project progresses and our supervisor and your representative can take corrective steps should variances occur.

DOCUMENTATION

Further, our document control department maintains accurate logs on the base contract, addenda, revised drawings, sketches, design notices and field instructions.  A unique job number will be assigned to the project and all associated document control numbers.  This allows our computerized tracking systems to maintain control of documents and changes from the time the project begins to the time the final bill is processed.

CUT-OVER

Depending upon the scope of the project, our staff is prepared to produce as-built documentation such as cable records, station identification, testing results, etc. upon completion of the job.  The nature of those documents must be discussed prior to initializing the product to ensure proper data collection.

ACCOUNTING

Our project and branch manager is given responsibility for financial, insurance, bonding and regulatory compliance for your project.  All bills will be submitted to your representative for approval before they are formally released for payment.  The project manager and the corporate executive staff compile costs daily and reviewed weekly.  Associated Time & Parking Controls’ approach to project management ensures that a team effort is utilized to bring your project in within spec, on time, and within budget.

We tailor all of the above steps to meet the requirement of each project.  Our solution is based upon your needs.

SYSTEM TRAINING PROGRAM

The system training provided by Associated Time & Parking Controls for both Time and Attendance and Parking and Revenue Control Systems will be accomplished in a 2-phase approach to educate your personnel on the operations and capabilities of the system.

The initial phase of the training program will be in a classroom environment at the Associated Time & Parking Controls offices.  This training session will consist of one 4 hour session to train management and supervisor personnel on the operations of the software and equipment.  We will review the initial setup of the system, programming of employee access cards, initializing the database, operation of the fee computer system, operation and overview of the gate operations.

The second phase of the training program will occur on-site upon the completion of the installation of the Parking Access and Revenue Control system.  We will review the system lane operations.  Assist you in the initial setup of the cardholder database for tenant access cards and the tenant-billing database.  Supervisory personnel will be shown the overall operation of the lane equipment including but not limited to the barrier gates, vehicle detectors, entrance ticket dispenser, readers, and the fee computer system.  Additionally we will review minor maintenance steps with the lane equipment that are routine in nature.  Some of these include installing and loading of the tickets in the entry ticket dispenser, and changing receipt paper on the fee computer.

Additional training segments are always available from Associated Time & Parking Controls either at our offices, or on-site for any personnel that need to be acquainted with the operations of the system.  These additional training segments are not part of the initial costs, and would be quoted separately at the Customer’s request.

Example Parking System Training Agenda

         System Introduction

         Training Objectives

         Training Documentation

    Barrier Operating Manual.

    Ticket Dispenser Operating Manual.

    Fee Computer Operating Manual.

    Ticket Validators Operating Manual.

    Smart Cartridge Operating Manual.

    Access System Operating Manual.

IV.     System Overview

    Equipment demonstration.

    System start up and operations.

    Badge initialization and processing steps.

    Fee Computer basic programming.

    System Summary.