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Enterprise time and labor data collection
No other telephone-based data collection system offers the capability and reliability
of the Telliris Attend enterprise series.
Scalability is unlimited. Each server handles up to 192 ports. A port is equivalent
to a traditional time terminal, thus one way of thinking of the Enterprise Series is to
think it as handling up to 192 simultaneous users / similar to 192 clocks. Telliris
Attend Enterprise Series is the best choice for organizations of any size.
The Enterprise Series is fault-resilient. Its redundant architecture ensures
time and labor data is always captured and stored.
Industry Applications
Increasingly, companies in many industries are implementing
multi-channel, automated time and attendance data collection strategies
to drive down labor costs and increase workforce efficiency.
The ubiquity of telephones and cell phones makes IVR data collection a natural
choice for employers with remote and mobile workers or a campus environment,
such as…
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Construction
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Equipment Service and Repair
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Field Service Organizations
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Facilities Management Firms
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Hospitals
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K-12 School Systems
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Manufacturing
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Temporary Staffing
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Universities and Colleges
Common Situations and Solutions
Mobile, Remote, Disbursed Workforce: These employees are
ideal candidates to use the telephone. Telephones are everywhere. If
it's impractical to place a time clock, badge reader, or PC at the employees
location, the telephone is a natural solution
Installing Many Clocks is Impractical: In multi building work
environments such as hospitals and universities, the cost of installing many
clocks is cost prohibitive. Telliris Attend is a more cost effective solution.
PDA's are too costly: The high cost of acquiring, maintaining
and replacing mobile devices can be difficult to cost justify. Telephone-based
time collection is an economical alternative to mobile devices.
Intuitive and Easy to Use
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Best Practices Call Dialogue: The systems call dialog is designed
to support your time and labor data collection requirements.
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Professional Audio Prompts: All menus, prompts, and messages are
supplied with the system. They are recorded by professional voice talent.
The professional audio is in-tune with our best practices user interface.
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Audio Confirmation Messages: Audible confirmation is provided
throughout the call dialog. This is both for validation, such as for
badge number entry, job codes, department codes, and the like as well as
to indicate the transaction was accepted. In certain instances such as
absence reporting, a confirmation number can be issued at the end of each
transaction.
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Type Ahead: Callers can "key ahead" data without
hearing all the prompts. For standard clock in, the call takes 10 seconds
from start to finish. The only prompt they need to hear is "clock in accepted".
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Individual or Employer Wide Messaging: Messages can be sent to
individual users or groups of users. They are as routine as "your
vacation request was approved" through urgent to alert them of important
information when calling in.
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Multiple Languages: For organizations that need it, the system handles
multiple languages. The multi-lingual call dialog enables users to
select their preferred / native language.
Features & Benefits
Data Collection Modes
Telliris Attend is pre-integrated with each time and attendance / workforce
management software system. The data collection method is designed and implemented
hand-in-hand with our partners. The result is fully automated and reliable
communication between the systems.
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Online: Transactions are updated in the time and attendance system
immediately. Many Telliris Attend systems are pre-integrated using this mode.
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Offline: Data between systems is transferred on a periodic basis.
All Telliris Attend systems have an on-board MS-SQL Server database. In this
mode, the time and attendance system treats Telliris Attend like a clock server.
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Stand alone: If the connection between systems is out of service
Telliris Attend continues operating as usual. Once the time and attendance system
is available, transactions since the last transfer are transmitted.
High Availability
The system utilizes a redundant / fault-tolerant architecture. It is designed
for telecommunications processing with continuous 24x7 operation
Telecommunications Interface
A wide array of telecom interfaces reduces the cost of deployment. This allows
the system to be connected to the lowest cost PBX / telco trunks at your organization.
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Analog
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T-1
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E-1
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Primary Rate ISDN
Proprietary PBX Interface
For environments where employees use the system "on site" such as
on a campus, the system can be configured to support proprietary PBX signaling
protocols. This can reduce the cost of implementation by eliminating PBX upgrades.
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Avaya Definity G3
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Avaya Definity G2
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Avaya Definity G1
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Avaya System 85
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Avaya System 75
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Mitel SX-50
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Mitel SX-200ML
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Mitel SX-2000
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Nortel Norstar
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Nortel Meridian 1
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Siemens Hicom 150
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Siemens Hicom 300
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Siemens CBX 900 Series
Data Communication
Telliris Attend is integrated with the time and attendance / workforce management
system using each time and attendance / workforce management partners preferred method.
Field Serviceable and Upgradeable
The system can be serviced in the field and remotely
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Upgradeable Line Capacity: As a workforce grows, the system
capacity can be expanded.
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Hot-swappable Disks: The systems disks can be removed and replaced
without stopping the system.
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Hot-Swappable Power Supplies: The power supplies can be replaced
without stopping the system.
System Administration
Remote Monitoring & Administration
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Monitoring: During operation, the system logs data which can be accessed
remotely. The data ranges from voltages, temperatures, and hardware errors,
through O/S, database and application health.
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Administration: The system is fully supported and maintained using
remote access. Periodic maintenance is needed infrequently. The system
requires no active administration.
System Platform
Fault Resilient Redundant Architecture
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19” 2U Rack Mount Form Factor
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Dual Intel® Xeon™ 2.66GHz
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18GB Ultra 320 RAID-1 SCSI Disk Storage
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Intel Dialogic® Telecom Line Cards
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Intel Pro/1000 MT Ethernet
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500W X 2 Power Supplies
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1 GB RAM with Error Correction Code
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Quad Cooling Fans
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Windows 2000™ Operating System
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Scalable to 192 Lines Per Chassis
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